Metro Center is manned by security personnel 24 hours a day, 7 days a week.
The staff consists of Empire State Realty Trust employees as well as staff from an outside security company. All security staff have been trained to act in a professional and courteous manner at all times. Empire State Realty Trust has some of the highest standards in the industry for their own employees and we require adherence to these standards from the security company personnel.
Closed Circuit Television
The CCTV system is in place to assist the security staff in performing their jobs by extending the range of their visibility. The system consists of cameras at strategic points in the building with associated monitors at the security desk. The security staff members are trained in monitoring these cameras and in how to respond to any emergency.
The cameras are all digitally recorded. Copies of the recordings are kept in the Management Office for a period of 7 days.